QUALITY

Although our Jewelry look a lot like real gold and silver, it is NOT fine jewelry. Our Jewelry are 14K or 18K plated 5 layers over metals like Brass, Stainless Steel or real .925 Sterling Silver which are free from nickel or lead. The best part about gold plated jewelry is that it can really resemble a solid gold piece, but at a fraction of the price to you!

The diamonds used in most of our products are Simulated Lab Diamonds of AAA grade, Cubic Zirconia stones. Cubic Zirconia is known as a great alternative to VVS diamonds because of its high shine and scratch-proof properties. They achieve the same look as that of VVS diamonds without breaking the bank. We are working on providing Solid Golds and VVS options in the near future for our customers.

Unlike fine jewelry, fashion jewelry will fade over time. It will not last forever as through wear and tear, the coating does fade over time. This is the norm as the Jewelry are sold at much more affordable price points as alternatives to expensive fine jewelry. Good news is, with proper care and maintenance; we can prolong the lifespans of the plated Jewelry very manageably. One simply cannot wear gold plated jewelry all day on bare skin, swim, exercise or shower with it, and expect it to retain its shine and color for life. Any shop which claims their plated Jewelry do not fade forever are flat out lying to you, please be careful. At Bling Label, integrity and honesty to our customers is a principle we hold as a priority.

Do take note: even with proper care and maintenance, all gold plated jewelry will eventually discolor and show the base metal underneath.

Yes, since our products do not contain nickel or lead, they are safe to wear for the general crowd. However, please ensure your skin type is free of allergies or sensitivities from materials used in our products (which is always clearly stated) before making a purchase. When in doubt, get in touch at support@blinglabel.com.

All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Federal Trade Commission (FTC) and the Jewelry Vigilance Committee.

We do not advise using or exposing our products to any forms of liquids, and most certainly not wear them to the pool. Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.

SHIPPING

Every order shipped is accompanied with a tracking number via email and/or SMS text, based on what was provided to us on order information. If you cannot find this email, please do look through your spam folders as it might be hidden there sometimes through default filtering in your email system.

- Delivery Time = Processing Time + Shipping Time (Excluding customs clearance and weekends)

- Shipping within the United States is handled via USPS and takes on average 10-15 business days after processing (1-2 days). 

- International shipping is depended on the shipping company in different countries and takes about 5-8 business days.

- For more information, please check our Shipping page.

There will be no payment of import tax on the Bling Label website; however, you-as the customer-are the importer of record, and you MUST comply with all rules and regulations of your destination country. Orders shipped outside of the United States may be subject to import taxes, which are levied once a shipment reaches the destination country. The customer is liable for this payment upon successful delivery. If you choose not to make the payment and the parcel is returned back to us, we do not accept refund requests.

Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, family members, neighbors or building manager/mail room, before contacting us. From our experience, a lot of times, parcels do “magically” appear, you just need to give it some more time. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Our shipping partner will update the tracking number every time the parcel moves through a specific facility. When there is no update, that means that the item is still in transit between facilities. At this point, Bling Label advises customers to be patient and rest assured that the parcels are transiting smoothly to their doorsteps. If you still cannot locate your parcel, please get in touch with us at support@blinglabel.com.

The package may be returned for the following reasons:

 Wrong or incomplete address Invalid phone number (deliveryman cannot reach you)Unable to deliver (location not accessible, no safe spots for leaving parcel)Parcel held at the post office for too long

In this scenario, please contact your local post office quickly with the tracking number to enquire or you may contact us so that we can help you. If the parcel is held too long at the post office, they will return it back to us, the sender. In such a scenario, you (customer) will be responsible for paying any shipping fees to be incurred from reshipment, this will usually range between $9-$30 USD depending on case-by-case basis.

ORDER & PAYMENT

Credit Cards, Paypal & Stripe

All major credit cards & debit cards are accepted. Card payments are securely processed through Paypal or Stripe. You may use Visa, Mastercard, American Express, and Discover. You do not need a Paypal or Stripe account to pay – you just need a valid credit or debit card from the above stated card names.

Quick Guide on Which Payment Method to Use:

- American Express - StripeBitcoin, Apple Pay, Android Pay, Google Pay, Samsung Pay – Stripe

- International Cards out of USA - Stripe

- ACH Debits, Alipay, WeChat Pay -Stripe

- Paypal account - Paypal

- Prepaid cards and gift cards – Paypal (Go to “Pay With Debit Or Credit Card”)

If you have placed an order for wrong item whether it is the color, length or type, we do allow change of order if you message us within 1 hour. Our team works very swiftly to ensure all our customers' orders are processed ASAP. Email us at support@blinglabel.com.

Before ordering, please check your addresses correctly (to include your Apartment or Unit Number)! Once its shipped out with tracking code issued, we CANNOT change the address, NOT even if we ask the delivery company nicely. No refunds will be given for this case.

1. Non-Customs / In Stocks

If the order has not been shipped, we are able to make changes for color, length or type of in-stock or non-custom items. Changes in order may be subjected to recalculation of total order bill, and in such scenarios, we’d work with you on a partial refund or top-up.

2. Customs / Made to Order

If we have not started processing/producing the custom order, then changes for color, length or type is allowed. Changes in order may be subjected to recalculation of total order bill, and in such scenarios, we’d work with you on a partial refund or top-up. If we have already started processing the custom order (started production), then no changes or cancellations are allowed at all.

Cancellations of orders has to be informed within 1 hour of placing order. Our team works very swiftly to ensure all our customers' orders are processed ASAP. Email us at support@blinglabel.com.

If we have already processed, started production or shipped out your order, it can no longer be cancelled. We reserve all rights to refuse cancellations/refunds at that point.

Over here at Bling Label, we do not tolerate fraudulent orders through identity theft or stolen credit cards. We will do our utmost part to prevent processing fraudulent orders. Hence, we reserve all rights to hold the orders on "pending mode" or refund orders if we do not get a timely response from customers when orders are flagged to us as High or Medium risk by our payment processor. Most of the time, the fraudulent order is detected and automatically cancelled and payment rejected by the system.

In an occasion that your order is flagged to us as potentially fraudulent, our customer support may be in touch with you to request you to send Photo ID for verification and the credit card used, with the last 4 digits of the card visible as well as the name on the card for additional checks. You can cover the first 12 numbers. Please rest assured that the information received will be treated with utmost privacy and confidentiality.

Bling Label will never ask you for your Social Security number or your 16-digit card number in full.

If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or that the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

Additionally, we suggest that customers who experience failed transactions using credit card, debit card or contactless payment methods, to try checking out using Paypal method. Paypal allows you to pay with or without a Paypal account. Most of the time, that solves the issue.

If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist or advise.